Parceltive

If you are a Thai citizen, you must be at least 20 years of age and of legal age. If you are a foreign citizen, you must be over 18 years of age and of legal age in your jurisdiction.

Users must use Google OAuth for identity verification.

In the event a user wishes to delete their account and user data, the user must contact the Support Department. We can only proceed with account deletion if the user has no active commissions in progress.

We reserve the right to suspend or terminate your account if it violates the Terms of Use. No compensation whatsoever will be provided for account suspension due to this reason, including refunds and earnings obtained from working on the website. If you believe the violation was caused by another party or is an error, you must contact Support for further adjudication.

We categorize services by Media Type (Genre). Each type has Service Tiers to choose from, with varying prices.

For video work, we charge based on the minutes produced from that commission. The price per minute is tiered; users pay a certain price for minutes 1-5, and for subsequent minutes, the client pays the price applicable to that range. Prices may decrease or increase, ensuring commission orders are priced neutrally and not excessively high.

For thumbnails, we charge based on the quantity ordered. The price depends on the media type and service tier selected.

When you order a commission, we will reserve the maximum amount of credits you might need to pay for that commission. This does not mean we have taken the credits from you permanently.

When the commission is completed, we will deduct the reserved credits based on the actual amount of work produced, and any remaining reserved credits will be returned to the orderer for future commission orders.

The income shown for each commission includes all shares. You will earn the income as displayed on the website.

Parceltive Service receives 22.5% of the commission (for website maintenance, development, and feature services).

Users as Managers receive 2.5% of the commission (Managers receive income as a salary from us plus a small commission from every successfully managed commission).

Users as Freelancers receive 75% of the commission.

Income for all parties depends on the number of minutes and thumbnail images the Freelancer submits for that commission, processed automatically by our system. For video work, calculation is precise down to the seconds submitted by the Freelancer.

Freelancers and Managers must go to the Payout page on the website and specify the amount to withdraw. Once set, the user must click the request withdrawal button to proceed. The minimum withdrawal request must be greater than 10 USD. In case of multiple withdrawal requests, we will process them in the order received. If a request is being processed but the wallet balance is insufficient, that request will be rejected.

Once a withdrawal is requested, if you are a foreign user, you must request payment from us for the amount requested on the website via PayPal (send request to [email protected]) or Payoneer (send request to [email protected]). If you are a Thai user, please inform us of your domestic bank account number via our contact information. Once you request withdrawal on the website, we will transfer money directly to your bank account. We will transfer funds to all parties as quickly as possible.

You must use an account with your name as the recipient only. We will not transfer money to third parties even if requested.

Once we have accepted your request, it means we have paid your service fee as requested. We will notify you via the website and your email. If you require proof of payment or transfer, please request it from Support.

All payments are processed securely via our third-party payment processor (Stripe). The Company acts as the payee for all transactions. Your credit card statement will show charges from Parceltive.

Clients can create commissions by specifying clear details.

Each commission will be priced according to the details specified by the Client.

Clients must accept the price of the commission they wish to order. Ordering implies consent to that price.

After ordering, credits are reserved based on the order price. Upon completion, unused credits are returned to the Client for future use.

Once created, the commission is not yet active. The Client must upload all media and files required for editing and creation, then click to activate the commission to await our review.

Once the commission passes Manager review, it enters the processing phase. If not passed, it will be rejected, and all credits used for that commission will be returned.

Clients can cancel a commission waiting for review, with a full refund of credits used.

Managers reserve the right to reject commissions if the purpose violates the Terms of Service, requests services beyond the scope of the details specified, or lacks necessary files.

Managers have authority to assign Freelancers to commissions.

Allocation considers the suitability of skills and Freelancer availability.

Freelancers can reject work if desired.

If no Freelancer accepts, the work will be assigned to a reserve editing team (if available).

Freelancers must submit all responsible work within the time specified by the Client. Revisions must be submitted within the date and time set by the Manager per round. It is not considered late submission if all work was submitted within the Client's initial deadline.

Clients can request 1 free revision per Submission Box. Subsequent revisions incur a credit cost of 10% of the video minutes (for video) or 10% of the total thumbnails ordered (for thumbnails). Revisions can be requested up to the specified limit.

Submitted work must meet quality standards verified by the Manager. However, Clients can accept work if satisfied without waiting for verification.

If work is substandard, revisions can be requested within 7 days from the date the work was sent for review.

The Manager responsible for that work will mediate.

If unresolved, the Manager will provide reasons. No credit refunds or Freelancer changes will occur.

Managers can refuse dispute resolution if the Service Tier does not cover the requested service scope.

If the Client accepts the work, it is deemed accepted in its current state, and the Client agrees not to request further services regarding that work.

In cases of force majeure or festivals causing delays, we will be lenient with penalties and reserve the right to extend deadlines. We will notify you in advance regarding festivals.

If a Freelancer cannot submit on time, they must notify the Manager or Client in advance with reasons.

Failure to notify or choosing to give up is considered abandonment.

We reserve the right to accept commission cancellation request as long as the Freelancer has not abandoned their assigned work and remains motivated.

Managers are responsible for managing and encouraging punctual submission, even if they must assist the Freelancer. If delays occur, the Manager's share will be reclaimed to compensate the Client.

If abandonment is detected, the Freelancer will be penalized as necessary.

If the Client wishes to continue the commission, all work will be transferred to Parceltive's private team. Such commissions receive high priority and full service. All work will be delivered by our team as fast as possible.

Clients can cancel only when the commission is under Manager review after ordering, or when no work is submitted after the deadline and the Freelancer has abandoned the work.

If cancelling due to non-submission after the deadline, please notify the Manager in the chat to express your intent.

If the Manager approves, the commission is canceled, and reserved credits are fully returned.

The Client owns all created work after payment is complete and may publish it anywhere.

Freelancers and We may request the Client to credit the creator when publishing (especially for commercial entertainment media like movies, animations, etc.).

Freelancers and We have the right to use the work for portfolios and self-advertising only.

For large-scale or confidential projects, the Client must contact us directly (via email) and state the public release date. We, the Freelancers, and Managers will not present or discuss the work until the notified time. If the work is commercial entertainment, crediting the contributors and our service is mandatory.

Clients have the right to use created videos for commercial purposes.

If the commission is for business/commercial use or publication, Freelancers and We will not use third-party copyrighted material. Clients must provide such material themselves.

If the work is primarily for personal use and social media entertainment without commercial relevance, Freelancers and We may use copyrighted material, unless prohibited by the Client. (We will separate entertainment parts and sales/promotional parts; otherwise, rights holders may sue later. We will use materials we are confident will not lead to litigation, such as video game assets, etc.).

If the work states "This video is sponsored by/made possible by," it is considered fully commercial, and no copyrighted material from us will be used. Clients must provide it. If only a section is sponsored, only that section counts as commercial.

If the Client's work is published and monetized by the platform for the Client, it is considered fully commercial. We are not responsible for subsequent copyright claims. Please specify clearly if you do not wish for us to use copyrighted materials before ordering.

Do not upload illegal, copyright-infringing, or inappropriate content.

Do not commit fraud, deception, or misuse the system.

Do not spam or disturb other users.

Do not use false information for registration or service use.

Your files are stored with an external organization (Cloudflare). Even if uploaded to our website, we do not store user files directly.

Files uploaded to a commission are automatically deleted 10 days after the commission is marked complete by the Manager.

Files within the Submission Box of every commission remain permanently, even after completion. We will not delete them. Freelancers and Clients can request deletion by contacting Support.

Only Clients can add/delete files from a commission. Freelancers and Managers cannot delete or add files to the commission (input).

Only users involved in the commission can access files.

In case of issues, we reserve the right to access commission files and Submission Box files to resolve them.

Immediate file deletion can be requested via Support.

We are not responsible for file loss after deletion.

We are not responsible for damage from downloading unwanted files added by users. All users must exercise judgment when downloading/opening files.

If malicious files are sent causing potential or actual damage, upon complaint and verification, we will immediately ban the offender for Terms violation. The name will be added to a blacklist to warn users and outsiders.

Chat data is stored within our organization.

Once a commission is ordered and approved, the Client can access the chat room for that commission. Everyone involved has access rights.

Once a Freelancer joins, they can access the commission's chat rooms (General room and Freelancer/Manager room).

Only those involved can access the chat.

Users cannot attach files/images in the chat at this time.

Upon completion, chat rooms are archived. Involved users can view history but cannot chat further.

In case of issues, we reserve the right to access all chat data related to the commission to resolve them.

Immediate chat data deletion can be requested via Support.

We are not responsible for damages from external links. Users must exercise judgment regarding conversations, actions, and sending links.

If external links cause potential or actual damage, upon complaint and verification, we will immediately ban the offender.

Severability: If part of the terms is invalid, other parts remain in effect.

Waiver: Failure to enforce any term does not constitute a waiver.

Assignment: Transfer of service rights is not permitted.